Effective Date: May 2026

Welcome to the official Seller Policies page for Aliapex.

These Seller Policies explain the rules, responsibilities, standards, and requirements that apply to all sellers using the Aliapex marketplace.

By registering or selling on Aliapex, sellers agree to comply with these policies, applicable laws, and marketplace standards.

1. Seller Eligibility

To sell on Aliapex, sellers may be required to:

1. Provide accurate registration information
2. Complete identity or business verification
3. Comply with local laws and regulations
4. Maintain a valid payout method

Aliapex may approve, reject, suspend, or review seller applications at its discretion.

2. Product Listing Policies

Sellers must provide accurate and truthful product information. Similar marketplace standards require clear descriptions, transparent pricing, and accurate product representation.

Sellers Must:

1. Use accurate product titles
2. Upload real product images
3. Provide clear descriptions and specifications
4. Correctly describe sizes, colors, and materials
5. Display accurate pricing and shipping information

Misleading, deceptive, or false listings are prohibited.

3. Prohibited & Restricted Products

The following products may be prohibited or restricted:

• Counterfeit goods
• Copyright or trademark infringements
• Illegal products
• Unsafe consumer products
• Fraudulent or misleading items
• Restricted adult or harmful content
• Dangerous or regulated goods without authorization

Major marketplaces increasingly face regulatory scrutiny regarding illegal or unsafe products and seller compliance.

Aliapex reserves the right to remove listings or suspend accounts violating marketplace rules.

4. Pricing Policies

Sellers must:

1. Display transparent pricing
2. Clearly disclose shipping fees
3. Honor listed prices after purchase confirmation
4. Avoid artificial price manipulation

Hidden fees or deceptive pricing practices are not allowed.

5. Inventory & Stock Accuracy

Sellers are responsible for maintaining accurate inventory information.

Sellers should:

1. List only available products
2. Update stock levels regularly
3. Avoid repeated order cancellations due to out-of-stock items

Repeated fulfillment failures may affect seller performance.

6. Order Processing & Shipping

Sellers are expected to process and ship orders within stated handling times. Marketplace discussions and logistics policies often emphasize timely shipment requirements and tracking updates.

Sellers Must:

1. Ship orders within processing deadlines
2. Upload valid tracking information
3. Package items securely
4. Use reliable shipping methods

Repeated delays or invalid tracking may result in seller penalties or reduced visibility.

7. Customer Communication

Sellers must communicate professionally with buyers.

Sellers Must Not:

* Harass buyers

* Send spam or unsolicited marketing
* Request off-platform payments
* Attempt to bypass Aliapex systems

Marketplace policies commonly prohibit abusive communication or attempts to move transactions outside the platform.

8. Returns, Refunds & Disputes

Sellers are expected to cooperate with legitimate customer concerns.

Sellers Should:

1. Respond to disputes promptly
2. Process approved refunds
3. Accept eligible returns
4. Provide fair resolutions

Failure to respond to disputes may result in automated resolutions or platform intervention in many marketplace systems.

9. Buyer Protection Compliance

Sellers must comply with Aliapex Buyer Protection rules.

This includes:

• Shipping purchased items as described
• Providing valid tracking
• Cooperating during disputes
• Avoiding fraudulent activity

Abuse of marketplace systems may result in penalties or account suspension.

10. Intellectual Property Policy

Sellers may not:

* Sell counterfeit products
* Use unauthorized trademarks
* Copy protected images or content
* Violate copyrights or patents

Rights holders may submit infringement reports.

Aliapex may remove listings or restrict accounts suspected of intellectual property violations.

11. Seller Performance Standards

Seller performance may be evaluated using factors such as:

• Order fulfillment rate
• Shipping speed
• Tracking accuracy
• Customer satisfaction
• Return and dispute rates

Poor seller performance may lead to:

⚠ Reduced visibility
⚠ Listing restrictions
⚠ Temporary suspension
⚠ Permanent account termination

12. Fraud & Abuse Prevention

The following activities are prohibited:

> Fake orders
> Fake tracking numbers
> Review manipulation
> Artificial sales inflation
> Abuse of refunds or disputes
> Multiple accounts for deceptive activity

Marketplace abuse and manipulation practices are commonly subject to penalties across major e-commerce platforms.

13. Compliance With Laws

Sellers are responsible for complying with:

1. Consumer protection laws
2. Import/export regulations
3. Product safety standards
4. Tax obligations
5. Local marketplace regulations

For EU sales, sellers may also need to comply with consumer, VAT, and product compliance rules. Discussions around EU compliance for imported products are increasingly important in marketplace operations.

14. Seller Fees

Aliapex may charge:

• Commission fees
• Payment processing fees
• Advertising fees (optional)
• Subscription fees (if applicable)

Fee structures may vary by category and region.

15. Enforcement Actions

Aliapex may take action against sellers who violate policies.

Possible actions include:

⚠ Listing removal
⚠ Warning notices
⚠ Search visibility reduction
⚠ Account restrictions
⚠ Payout holds
⚠ Permanent suspension

Serious or repeated violations may result in permanent marketplace removal.

16. Policy Updates

Aliapex may update Seller Policies periodically.

Changes may be communicated through:

• Seller Center notices
• Email notifications
• Dashboard alerts

Continued use of the marketplace after updates constitutes acceptance of revised policies.

17. Contact Seller Support

For seller-related support, visit:

Aliapex Seller Center

For assistance with seller verification, listings, disputes, shipping, payouts, or marketplace compliance.